Terms & Conditions

"Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller. "Date of Dispatch" means the date deemed to be the date on which the Goods are actually dispatched ex works. "Defects Liability Period" means a period of twelve months running from the date of dispatch or other date expressly agreed in writing by the Seller. "Goods" means the articles, components, equipment, water treatment systems, or materials which the Purchaser agrees to buy from the Seller. "Price" means the price for the Goods excluding delivery charges, installation fees, and applicable taxes. "Purchaser" means the person, business, or other entity who or which purchases or agrees to purchase the Goods from the Seller. "Seller" means Galene WT NJ (operating via www.galenewtnj.com).

These conditions shall apply to all contracts for the sale of Goods by the Seller to the Purchaser to the exclusion of all other terms and conditions including any terms or conditions which the Purchaser may purport to apply under any purchase order, confirmation order, or similar document. All orders for Goods shall be deemed to be an offer by the Purchaser to purchase Goods pursuant to these Conditions. Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Purchaser's acceptance of these Conditions. Any variation to these Conditions (including any special terms and conditions) agreed between the parties shall be inapplicable unless agreed in writing and signed by an authorized representative of the Seller. For the avoidance of doubt, no agent or representative of the Seller has authority to agree to any oral variation to these Conditions.

All prices quoted by the Seller shall remain fixed for one month (30 days) or such other period agreed in writing, and thereafter shall be subject to revision at the option of the Seller. Payment of the price, delivery charges (if applicable), and applicable taxes shall be due within 30 days from the date of invoice (subject to credit approval), unless defined otherwise in the official proposal or order agreement. Time for payment shall be of the essence. In the event of any delay on the part of the Purchaser which prevents the Seller from delivering the Goods as arranged: • Payment shall remain due on the original invoice date, ignoring the period of delay. • The Purchaser shall be liable for any extra costs in labor, storage, and/or materials incurred as a result of the delay. In the event of failure to make payment as specified, the Seller shall take such action as it considers necessary to recover the price and delivery charges together with any pecuniary loss, including loss of profit and interest at the US Prime base rate plus 8% per annum (or the maximum rate permitted by law) payable on the total sum due from the due date.

Provided always that: • The Goods are handled, assembled, installed, used, maintained, and inspected in accordance with the Seller's operating and installation instructions or other notices or written advices issued in respect of the Goods; • The Seller is provided with reasonable facilities for inspection and testing of the Goods; and • If the Goods are suspected to be defective, the defect complained of must be reported to the Seller in writing within 7 days of the alleged defect becoming apparent and prior to the expiration of the 12-month Defects Liability Period; Then, in respect of any defective Goods or parts manufactured or supplied by the Seller established to the Seller's reasonable satisfaction to have been defective at dispatch solely from faulty design, materials, or workmanship, the Seller will at its discretion either: • Repair the Goods; • Replace the Goods; or • Provide a cash credit or voucher equivalent to the average residual value of the Goods as of the date of notification. The Seller's warranty does not extend to Goods not of the Seller's direct manufacture, but the Seller will endeavor to pass along any manufacturer warranty to the Purchaser. In the event that the Goods are not handled, installed, or maintained strictly in accordance with the Seller's operating instructions, the Seller shall have no liability whatsoever for any defect or consequential damage. In no event shall the Seller be liable for: • Any indirect, incidental, or consequential damages; • Any loss of profits, business revenue, goodwill, or anticipated savings; • Costs associated with mitigating or rectifying site environmental conditions, water supply issues, or property damage. The total liability of the Seller for all losses caused by any breach or claim shall be strictly limited to 1 times the purchase price of the defective product or service directly linked to the claim.

Prices quoted include standard packaging for delivery destinations within the mainland United States. Any special packaging required by the Purchaser shall be charged as an extra cost unless specifically included in the quote.

All delivery dates and times are estimates only. Time is not of the essence in relation to delivery. The Purchaser shall make all arrangements necessary to take delivery of Goods whenever tendered for delivery. If the Purchaser fails to take delivery or provide sufficient shipping instructions within 2 working days of notification that Goods are ready, the Purchaser shall be responsible for all safe storage, insurance, and handling fees. Liability for Goods lost or damaged in transit will only be accepted by the Seller if damage/loss is reported in writing to both the carrier and Galene WT NJ within 7 days of delivery.

Where the price includes partial or full cost of engineering drawings, site plans, or technical designs, ownership of the designs and copyright shall at all times remain the exclusive property of the Seller.

The Purchaser shall examine the Goods immediately upon receipt. Claims for shortages or visible defects must be submitted in writing within 7 days of delivery. The Purchaser shall be deemed to have accepted the Goods 7 working days after delivery or collection. If an order is cancelled prior to delivery or installation, the Purchaser agrees to indemnify the Seller for all incurred costs plus a fee of 15% of said costs to cover administrative and restocking expenses.

In the event that Galene WT NJ performs installation or commissioning of equipment, the Purchaser shall: • Provide full and complete information about the site and working conditions; • Ensure a suitable, flat, level, and structural base is provided for water treatment systems and tanks; • Provide continuous access to light, water, electricity, and necessary site utilities; • Ensure all prerequisite plumbing/electrical work by other contractors is completed prior to arrival. Once Goods are delivered to the job site, the Purchaser assumes full responsibility for safe, dry, and secure storage and insurance of the equipment pending installation.

Product designs, equipment models, and specs in sales brochures or online at www.galenewtnj.com are subject to alteration or improvement without prior notice.

All applicable federal, state, and local taxes (including NJ sales tax) shall be charged as extra unless explicitly stated as included in a formal written proposal.

Title and ownership of all Goods shall remain with Galene WT NJ until full payment of the purchase price and all associated fees has been cleared and received. Risk of loss passes to the Purchaser upon delivery.

If the Purchaser becomes insolvent, files for bankruptcy, enters liquidation, or fails to meet financial obligations, the Seller may terminate the contract immediately without liability, and all unpaid balances for delivered Goods shall become due right away.

The Purchaser agrees to follow all operating manuals, guidelines, and safety instructions provided by Galene WT NJ and shall not alter, remove, or obscure any warnings or instructional labels on the equipment.

The Purchaser may not withhold payment of any invoice due to Galene WT NJ by reason of any alleged set-off, credit, or counterclaim.

Galene WT NJ shall not be liable for failure or delay in performing its obligations if such failure arises from circumstances beyond reasonable control, including acts of God, extreme weather, supply chain disruptions, government restrictions, strikes, or utility outages.

If any provision of these Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Failure by the Seller to enforce any provision at any time shall not be construed as a waiver of its right to enforce that or any other provision in the future.

SMS Consent Communication Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. Types of SMS Communications If consent has been given to receive text messages from Galene WT NJ, you may receive messages related to marketing. Example Message: "Hello, this is Galene WT NJ with a special offer on water treatment services. Reply STOP to opt out of SMS messaging at any time, or call 1-201-252-7422." Message Frequency Message frequency may vary depending on your active services and appointments. You may receive up to 2–4 SMS messages per week regarding your appointments or account status. Potential Fees For SMS Messaging Standard message and data rates may apply depending on your mobile carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Opt-In Method You may opt in to receive SMS messages from GaleneWT NJ Inc by submitting an online form Opt-Out Method You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive from us. Alternatively, you can contact us directly at 1-201-252-7422 or email sales@galenewtnj.com to request removal from our text messaging list. Help & Customer Support If you experience any issues, reply with the keyword HELP to any text message, or reach out to us directly via email at sales@galenewtnj.com or by visiting www.galenewtnj.com. Additional Options If you do not wish to receive text messages, you can choose not to check the SMS consent box on our online or physical forms. Standard Messaging Disclosures • Message and data rates may apply. • Opt out at any time by texting STOP. • For assistance, text HELP, call 1-201-252-7422, or visit our Privacy Policy and Terms & Conditions pages at www.galenewtnj.com. • Message frequency may vary.

Notices required under these Terms shall be sent in writing to Galene WT NJ via email at sales@galenewtnj.com or by certified mail to our official business address listed on www.galenewtnj.com. Notices sent by email are deemed received on the same business day if sent during standard business hours.

Nothing in these Terms and Conditions shall grant any rights or benefits to any third party not a direct party to the transaction.

All disputes, controversies, or claims arising out of or relating to this Agreement, its performance, or the services provided by Galene WT NJ shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). Arbitration proceedings shall take place within the state of New Jersey.

Each party agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Each party explicitly waives any right to a trial by jury.

These Terms & Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of New Jersey, USA, without regard to its conflict of law principles.

For questions, customer service, or further assistance, please contact us: Company: Galene WT NJ Phone: 1-201-252-7422 Email: sales@galenewtnj.com Website: www.galenewtnj.com